Amadeus signs agreement with Air India to provide passenger service system
Travel technology company Amadeus will provide a passenger service system to Tatas-owned Air India as the airline works on ways to improve operational efficiency as well as customer experience.
Air India is implementing the complete Amadeus Alta PSS (Passenger Service System) suite including components ranging from Revenue Management, Revenue Accounting, Retail & Merchandising, Website Management, mobile and loyalty program, Amadeus said in a statement.
The carrier on Monday signed an agreement with Amadeus in this regard.
“The platform offers a modern and efficient booking solution for customers and travel partners. The advanced system will also equip Air India with technology that will improve its operational efficiency,” the statement said.
Air India Chief Commercial Officer Nipun Aggarwal said he is adopting several cutting-edge technology solutions to transform the airline’s customer experience. “Amadeus Alta PSS is the first of many such initiatives aimed at transforming Air India,” he added.
According to the statement, the initial PSS switchover took place at the end of May and a medium-term roadmap was agreed to support the airline’s transformation ahead.
“India is an important market for Amadeus and we have our second largest R&D center there. This will enable close innovation with Air India. Our advanced technology solutions will provide the building blocks for Air India to deliver seamless experiences to its passengers,” Cyril Tetaz, Executive Vice President, Alta, Amadeus, said.
Air India has a fleet of 117 aircraft. The loss-making airline was acquired by Tatas in January.
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